Refund Policy

At C3 Mental Health, our goal is to provide high-quality psychotherapy and coaching services. Because of the nature of our work, we have the following policy regarding refunds:

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1. Therapy and Coaching Sessions

• Payment for sessions is due at the time of booking or as agreed upon prior to your appointment.

• Refunds for individual sessions are not provided once a session has occurred.

• If you need to cancel or reschedule, we require a minimum of 24 hours notice. A late cancel or no-show will result in a $100 charge. We make every effort to accommodate changes when possible.

 

2. Digital Products, Courses, or Programs

• If you purchase digital products, courses, or programs, all sales are final.

• Due to the instant access and downloadable nature of these products, refunds are not available.

 

3. Exceptions

• In rare cases where a product or service is defective or not delivered as described, we may provide a partial or full refund at our discretion.

• Any requests for exceptions must be submitted in writing within 7 days of purchase or session.

 

4. How to Request a Refund

• Contact us at:
  Danielle Cotter, MA LMFT
  C3 Mental Health
  612-799-4274
  danielle@c3mentalhealth.com

• Include your name, purchase date, and reason for the refund request.

 

5. Questions

• If you have any questions about our Refund Policy, please contact us. We are happy to clarify before you make a purchase or schedule a session.